Configuring a 2FA app

IMPORTANT  Authentication code emailing is no longer supported.

Autotask supports authentication codes for two-factor authentication (2FA) in both the Autotask and the Datto RMM applications. The authentication code is generated by an app you install on your mobile device Your Autotask instance may be configured to use one of the following terms instead: Asset, Configuration Item, Installed Asset, Installed Product..

Any app that uses an authentication code (such as Duo, Microsoft Authenticator, or Google Authenticator) should be compatible with both Autotask and Datto RMM. If you have two separate accounts for Autotask and Datto RMM, you only need to put in the authentication code for the first application you log into. Navigation to the other application is seamless.

NOTE  The instructions below were tested for Duo, Microsoft Authenticator and for Google Authenticator. We cannot test all available applications. If you are using a different app, please follow the instructions provided by that app's support resources.

How to...