Configuring a TOTP 2FA app

IMPORTANT  One-time password emailing is no longer supported.

Autotask supports the TOTP (Time-based One-time Password) algorithm for two-factor authentication (2FA) in both the Autotask and the Datto RMM applications. The one-time password is generated by an app you install on your mobile device.

Any app that uses the TOTP algorithm (such as Duo, Microsoft Authenticator, or Google Authenticator) should be compatible with both Autotask and Datto RMM. If you have two separate TOTP accounts for Autotask and Datto RMM, you only need to put in the one-time password for the first application you log into. Navigation to the other application is seamless.

NOTE  The instructions below were tested for Duo, Microsoft Authenticator and for Google Authenticator. We cannot test all possible TOTP 2-Factor Authentication solutions. If you are using a different app, please follow the instructions provided by that app's support resources.

How to...