Committed minimum quantity billing FAQs

Effective December 2025, Kaseya is ending its high-watermark pricing policy for Autotask, and will transition to a committed minimum quantity and variable consumption policy. For more details on this and other affected products, refer to this press release.

With this update, billing will be based on your committed minimum quantity of licenses, or your calculated license usage (whichever is higher)

At a later date, the licensing page will be updated to reflect this change.

IMPORTANT  If you are a Kaseya 365 Ops customer, your billing will not change. Please reach out to your account manager if you want to discuss plan changes.

The changes to billing will apply starting with your December 1, 2025 invoice.

This change will apply to all users with either an Administrator, Co-Managed, Contractor, Executive, Professional, Team Member, or Time & Attendance Only license types in Autotask. The change will not apply to the API User license type.

No, your rate will not change, regardless of the amount of licenses you have when we move to committed minimum quantity billing. Please talk with your account manager if you want to discuss any changes to your rate, such as potential volume discounts.

Starting December 1, 2025, your monthly license usage will be calculated using the license count on the last day of the previous month.

EXAMPLE  If you have a committed minimum quantity of 200 licenses, and are utilizing 205 licenses on November 30, 2025, then your bill would be for 205 licenses, invoiced on December 1, 2025

EXAMPLE  If you have a committed minimum quantity of 200 licenses, and you are only using 195 of them on Dec 31, 2025, you will be billed for your committed minimum quantity of 200 licenses on January 1, 2026.

The only way is to reduce the number of paid user licenses from Autotask. Refer to Inactivating and activating resources.