Autotask Administration

If you are the person at your company who is responsible for implementing Autotask, you are in the right place. In cooperation with your Autotask Implementation Manager, we will help you with getting your Autotask site ready for use.



Autotask features that are not used by a majority of customers can be disabled and hidden. This simplifies the user interface for new customers and customers who only use core elements of the app. You can enable additional features when you are ready to use them.

Admin access and security

Learn how to access the Admin section of Autotask, and how security permissions control who has access to various tabs and sections.

Navigating Admin pages

Learn how the Admin section of Autotask is organized, and how to locate a feature you want to configure.

Technical prerequisites

As part of your Autotask implementation, you must get your network and workstations ready to run Autotask.

Configuring the major Autotask features

Learn how to configure and customize core features of Autotask , such as CRM, Service Desk, and Projects

Autotask Release Notes

View release notes and other release information for the current release, and access release notes for previous releases.

Datto Service Status

Datto product status system information is publicly available through our Status Page. This site provides current system status for each product, incident alert information, and details on upcoming maintenance releases. You have the option to subscribe to proactive email updates.