About LiveMobile

As your business grows, your customers won’t all be in a single location. Your Autotask doesn’t have to be, either. With Autotask's LiveMobile app, you can run your business from anywhere, whether you’re on the go or in the field.

Managed Service Providers need the flexibility to manage client demands and get work done while away from their desks. LiveMobile for iOS and Android enables Autotask users to access essential work while on the go. With LiveMobile, you can:

  • Check in on your business anytime, from anywhere. We deliver the Autotask experience right to your mobile device.

  • Access your service calls, tickets, tasks, appointments, and to-dos in real-time.
  • Enter your hours worked directly into Autotask without having to keep a separate record for later reporting.
  • Create and submit expense reports with supporting documentation, right from your mobile device.
  • Schedule appointments and to-dos the moment they come to mind.
  • Search and access your account and contact information on the go.
  • Manage your RMM devices from the palm of your hand.

Before you can start using LiveMobile, you or your Autotask administrator need to activate it for those individuals who will be using it. You can do so by navigating to Admin > Extensions & Integrations > LiveMobile > LiveMobile and acknowledging the user agreement. Once that's done, you can enable access for existing resources. To automatically enroll new users, select the Automatically activate all new resources option at the top of the page.

Download LiveMobile from iTunes or Google Play and install it on your mobile device. Log in to the app with the same credentials that you use for Autotask.

NOTE  Your user account can have up to two concurrent sessions signed in to the mobile application.