Entity creation rules

This topic describes the rules that apply when Autotask PSA entities are automatically created from emails received via an Autotask PSA incoming email processing mailbox , for example the ATES (Add Ticket Email System) mailbox. For general information, refer to Incoming email processing.

IMPORTANT  When automatically creating the following entities from emails, Autotask PSA incoming email processing limits characters to 8,000, including the header: Ticket (Description), Ticket Note (Description), Ticket Time Entry, (Summary Notes), Project Note (Description), Task Note (Description), Task Time Entry (Summary Notes).
Incoming entities with over 8,000 characters are truncated.
When automatically creating Ticket Note (Title), incoming subject lines with over 250 characters are truncated.