Smart Accounting Hub for QuickBooks Online (QBO)

PERMISSIONS  Security level with the QuickBooks Extension Admin setting enabled and API impersonation permissions.

NAVIGATION  Left Navigation Menu > Admin > Extensions & Integrations > Smart Accounting Hub

Overview

The Smart Accounting Hub for QuickBooks Online is an API connector that is built, maintained, and supported directly by Kaseya. This hub offers improved syncing performance, a modernized UI, better support response, and ongoing feature development based on your feedback.

Feature Set

Improved features New features Upcoming features

  • Invoice Sync: 15 minute sync interval for automated Invoice batching.

  • Purchase Order Sync: 15 minute sync interval for automated purchase orders batching.

  • Expense Sync: 15 minute sync interval for automated expense batching.

  • Invoice Search & Sync: Real-time search and sync of single invoices.

  • Account Mapping: Auto-mapping of existing accounts and improved UI option to map accounts.

  • Item Naming Settings: Enhanced item naming conventions to reduce reconciliation friction.

  • Centralized UI: A new UI grouping all features and settings that are accessed directly from Autotask PSA.

  • Improved Item naming: Added flexibility to map invoiced items into QuickBooks Online.

  • Non-Reimbursable Expenses Sync: Added mapping options for non-reimbursable expenses to sync into QuickBooks Online.

  • Vendor mappings: Mapping options for vendors from Autotask to QuickBooks Online.

  • Error Logging: Real-time log tracking provides clear error visibility, making it easier to identify issues and make adjustments.

  • Multi-user access: Multiple Autotask administrators can be added to access and use the Smart Accounting Hub.

  • One-click Setup Wizard: A simplified connection method to connect your Autotask instance to QuickBooks companies.

  • Multi-QBO Company Sync: A method to connect multiple QuickBooks Online Company files to one Autotask instance.

  • Improved Tax Sync: An enhanced method of syncing taxes between Autotask and QuickBooks Online.

  • Inventory Reconciliation: The Smart Accounting Hub allows you to reconcile inventory items between Autotask and QuickBooks Online.

  • It is strongly recommended that you make a backup of your existing QuickBooks Online Advanced Company data before migrating to the Smart Accounting Hub. Refer to Backing up your QuickBooks Online Advanced Company for more information.

  • Copy of a System Administrator security level that allows the QuickBooks Extension Admin setting and API resource impersonation. Refer to Resource Impersonation for more information.

  • Disconnect your current Autotask QuickBooks Online Integration. Refer to Disconnecting the current Autotask/QuickBooks Online integration for more information.

  • We currently support QuickBooks Online Plus and QuickBooks Online Advanced.

  • The Smart Accounting Hub is available in the U.S., Canada, and the U.K. (English only). White glove onboarding for the Smart Accounting Hub for Australia customers, on demand, starting October 15th, 2025. If interested please reach out to your Account Manager. End of life Legacy Autotask QuickBooks Online Integration for Australia will be extended to June 2026.

  • Security permissions. Refer to the Security and navigation section above.

Save a backup of your company so you always have a copy of your chart of accounts. You can also undo unwanted changes to vendors, customers, settings, and other data if you need to. For more information about what data is included or not included during a backup, refer to Back up and restore your QuickBooks Online Advanced Company. The backup feature is only available for QuickBooks Online Advanced plans.

To manually backup your QuickBooks Online data:

  1. Go to Settings ⚙.

  2. Select Back up company.

    NOTE   You might need to sign in with Intuit account, then select Authorize to proceed.

  3. Select Add Company.

  4. Select the Search for a company ▼ dropdown menu, then select the company you want to back up.

  5. Select Next, then Connect.

    NOTE  If you have multiple companies to back up, repeat steps 2 to 4.

  6. Find the company you want to back up.

  7. Select the Action ▼ dropdown menu, then select Run full backup.

  8. Save your backup in a safe and accessible location or folder.

Pausing the automatic sync between Autotask and QuickBooks Online helps preserve your existing integration settings while you set up the new Smart Accounting Hub. This makes it easy to switch back to your current setup at any time, if needed.

Disconnecting the current integration will erase all of your existing integration settings and will require you to reconfigure all settings.

IMPORTANT  To avoid data conflicts, duplicates, and potential irreparable errors, it's critical that automatic sync is enabled in only one integration at a time. Before turning on automatic sync in the Smart Accounting Hub or your current integration, please ensure it is fully turned off in the other. This step is essential to maintain data accuracy and system stability.

To pause the automatic invoice sync:

  1. In the navigation bar of the integration application, click Apps.

  2. From the Autotask Invoices app, click the Action drop-down menu and select Settings.

  3. On the Connection settings and logs page, click Change.

  4. In the Invoice sync status field, select "Do not sync invoices."

  5. Click Save at the bottom of the page.

To pause the automatic purchase order sync:

  1. In the navigation bar of the integration application, click Apps.

  2. From the Autotask Purchase Order app, click the Action drop-down menu and select Settings.

  3. On the Connection settings and logs page, click Settings.

  4. In the Number of days in the past to look for unsynced POs field, enter 0.

  5. Click Save at the bottom of the page.

To pause the automatic expense report sync:

  1. In the navigation bar of the integration application, click Apps.

  2. From the Autotask Expense Sync app, click the Action drop-down menu and select Settings.

  3. On the Connection settings and logs page, click Change.

  4. Select the checkbox for Pause automatic sync of Expense Reports.

  5. Click Save at the bottom of the page.

IMPORTANT  When disconnecting the current QuickBooks Online integration, ALL settings are erased. Be sure to take a screenshot of your current settings so that you can easily reconfigure them in the Smart Accounting Hub.

To disconnect the Autotask app in QuickBooks Online:

  1. Navigate to the left side menu and click Apps.

  2. Using the ellipse menu for the Autotask Invoices or Autotask Expense Sync app, click Disconnect.

IMPORTANT  Before logging in to the Smart Accounting Hub, be sure all users are assigned to a copy of the System Administrator security level and that resource impersonation is allowed. Refer to the Prerequisites section above.

Step 1: Login to the Smart Accounting Hub

  1. Top open the page, navigate to the Left Navigation Menu > Admin > Extensions & Integrations > Smart Accounting Hub.

  2. Click Settings, Sync Status, or Activity Logs to open the Authorization page.

  3. Click Authorize to allow the Smart Accounting Hub access to your Autotask instance.

  4. Once authorization is granted, you will be successfully logged into the Smart Accounting Hub.

    NOTE  Users may have to occasionally reauthorize the Smart Accounting Hub's access to Autotask for security reasons.

Step 2: Connect your QuickBooks Online instance

  1. From the left side menu in the Smart Accounting Hub, click Overview.

  2. In the Setup section, click Connect to QuickBooks Online.

  3. In the QuickBooks Online section, click Connect.

  4. Enter your QuickBooks Online account email address or user ID.

  5. Click Sign In to verify the account information.

  6. After verification is complete, click Save.

  7. Refresh the page to confirm the connection has been successfully completed.

Settings and Mappings