Autotask has multiple zones. While their allocation is normally geographic, exceptions are possible. The zone number appears in your Autotask URL.
EXAMPLE webservices3.autotask.net is the URL for the America East zone.
Autotask product releases do not go out to all zones at the same time, so some zones will have a newer version of the application and the API, since the API is always current for the Autotask version in that zone. As a result, there will be some unavoidable differences between versions. This difference is most noticeable between the localized and English versions.
NOTE Currently, you can anticipate a lead time of four to eight weeks after a major English release before the new features and other changes become available in the German and Spanish language zones. For maintenance releases, anticipate a lead time of one to two weeks. If you bind your code to a pre-release API for development and testing, anticipate the release lead time before you make updated code available to users in any localized zone. You can then detect and correct for any differences.
IMPORTANT We strongly suggest that you update your application with each Web Service API release or monitor the impact that changes might have on your application and plan accordingly, especially if Autotask plans to remove support for the API version that you are using.
Anticipate regular updates and the release of new versions of the Web Services API. New versions will, for the most part, support backward compatibility through multiple releases, but there may be changes to functionality that have an impact on your application. Please check Autotask release notes and any additional notifications that provide information on Web Services changes and updates.
When accessing the web services REST API, you must use the URL zone variation that is consistent with the base URL that you use to access the Autotask website. The table below shows the zones in the normal release order.
NOTE To learn how to determine your user's zone via an API call, refer to our ZoneInformation article.
When accessing the WSDL and the web services, you must use the URL zone variation that is consistent with the base URL that you use to access the Autotask website. The table below shows the zones in the normal release order.
- In your development environment, create a proxy class (Web Reference) for the Autotask Web Services API by referencing the WSDL file. The appropriate URL is determined by your Autotask zone.
- To determine the proper zone (and accompanying URL) to use for all API interactions, set up your application so that getZoneInfo() is the first call made. Direct the getZoneInfo call to
NOTE You can determine the WSDL version by using the getWsdlVersion() call.
IMPORTANT You can no longer generate the auto-generated WSDL file from the following URL: https://webservices[n].autotask.net/atservices/1.5/atws.asmx?wsdl (where [n] is your Autotask zone).
- If you bind your code to an English language WSDL for development and testing, before you make your code available to users in any localized zone, bind your code to the WSDL for that zone. You can then detect and correct for any differences.
- We recommend that, when writing your applications, you store the URL information in an initialization or configuration file. For example, .NET developers can store the information in the Web.config file. Doing so allows easy updating if the URL information changes.