Getting help for Autotask

Datto provides a variety of resources to help you succeed. Click on one of the links below.

Kaseya Helpdesk

Learn how to get technical support by submitting a support request via chat or on the phone.

Online Help

Learn how to make effective use of this online help system.


All customers have access to the Community Forums to search for a solution or submit a post. Valuable maintenance alerts, the roadmap, and release information is posted here.

Developer Help

Documentation for all Autotask developer tools that require software development experience is available in a separate help file that is linked to this topic.

Help for other Datto and Kaseya products

Access the help files for Client Portal, Datto RMM, File Protection and Workplace Manager.

Learning Resources

Access product training videos, recorded webinars, live events, and more...

Autotask Release Notes

View release notes and other release information for the current release, and access release notes for previous releases.

Datto Service Status

Datto product status system information is publicly available through our Status Page. This site provides current system status for each product, incident alert information, and details on upcoming maintenance releases. You have the option to subscribe to proactive email updates.