ArticleTicketAssociations

This entity records existing associations between tickets and Knowledgebase articles in Autotask.

NOTE  You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.

Entity details

Entity Name: ArticleTicketAssociation

Entity Path:

/atservicesrest/v1.0/ArticleTicketAssociations

Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

IMPORTANT  Requests to this entity require special handling. Refer to the Entity URLs and relationships section of this article for details.

Conditions and requirements

General

  • Your API user must have the Can access Knowledgebase security permission to use this entity.

  • Your API user must have Article Edit object permissions set to All or Mine to make changes to this entity.

  • To associate a ticket with a Knowledgebase article, your API user must have access to that ticket.

  • Global Articles are not accessible via the API.

Field definitions

Field Name Datatype Read-Only Is Required Reference Name Picklist
articleID integer KnowledgeBaseArticles  

id

long

 

 

ticketID

integer

Tickets

 

Additional resources