ResourceRoleQueues

This entity describes a Resource - Queue relationship.

A role is required when a resource is assigned to a ticket or task. The role rate dictates the base rate for work the resource performs on that task or ticket.

NOTE  You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.

Entity details

Entity Name: ResourceRoleQueues

Entity Path:

/atservicesrest/v1.0/ResourceRoleQueues

Parent Entity:

Resources

Can Create:
Can Update:
Can Query:
Can Delete:  
Can Have UDFs:  

Conditions and requirements

  • resourceID cannot be changed on update. No error is returned; the new value is ignored.
  • There can be only 1 instance of ResourceRoleQueue.isDefault = True. On create or update, ResourceRoleQueue.isDefault can be set to True. If ResourceRoleQueue.isDefault = True already exists, the current instance is set to False and the new instance becomes the Default.
  • ResourceRoleQueue cannot be created with an inactive resourceID or queueID, but update is allowed. On update, you cannot set resourceID or queueID to an inactive item.

Field definitions

The following table describes the standard Autotask fields for this entity. Refer to the following articles for more information about working with these fields:

To learn how to query picklist endpoints, refer to Understanding picklists.

Notes

  • For string datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.
  • If this entity has child collections, they will appear in a Child collection access URLs or an Entity URLs and relationships drop-down in the Entity details section of this article.
  • You can call the /query/count/ endpoint of a resource to determine how many records a collection holds.
Field Name Datatype Read-Only Is Required Reference Name Picklist
id long    
queueID integer    
resourceID integer Resources  

Additional resources