ServiceCallTicketResources

NOTE  This entity works in combination with the Service Call and Service Call-related entities. Before working with this entity, review the topic ServiceCall.

This entity describes an Autotask resource assigned to a ticket that is assigned to a service call. The service call ticket resource is the resource assigned to perform the work described on the ticket. Users assign resources to a service call ticket when they add the ticket, through the Service Desk module, or through Dispatcher's Workshop.

A ServiceCallTicketResource entity is associated with a ServiceCallTicket entity and requires a serviceCallTicketID value; for additional information, refer to ServiceCalls.

NOTE  You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.

Entity details

Entity Name: ServiceCallTicketResources

Entity Path:

/atservicesrest/v1.0/ServiceCallTicketResources

Parent Entity:

ServiceCallTickets

Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

General

  • This entity will be read-only if the module with which it is associated is not active. For more information, refer to Activations.
  • Only a resource that is a primary or secondary resource on ticket or task associated with a service call can be assigned to that service call.
  • If a resource is disassociated from a ticket or task and that ticket or task was the resource's only association to the service call, then the resource must be disassociated from the service call.
  • A resources can be disassociated from a service call. This will not disassociate the resource from the task or ticket on the service call.

The resource can be re-associated with the service call at any time, as long as the resource remains associated with a task or ticket on the service call.

  • A service call with no associated tasks or tickets will have no associated resources.
  • Any resource can create service calls and associate/disassociate tasks/tickets to service calls (there does not appear to be any restriction enforced in the UI).

Field definitions

The following table describes the standard Autotask fields for this entity. Refer to the following articles for more information about working with these fields:

To learn how to query picklist endpoints, refer to Understanding picklists.

Notes

  • For string datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.
  • If this entity has child collections, they will appear in a Child collection access URLs or an Entity URLs and relationships drop-down in the Entity details section of this article.
  • You can call the /query/count/ endpoint of a resource to determine how many records a collection holds.
Field Name Datatype Read-Only Is Required Reference Name Picklist
id long    
resourceID integer   Resources  
serviceCallTicketID integer   ServiceCallTasks  

Additional resources