Introduction to the Autotask REST API
This article provides use cases and learning resources related to the Autotask REST API.
Autotask provides a REST Application Programming Interface (API) to enable programmatic access to information and operations available within the Autotask Web Portal.
The API uses JSON for data interchange. Its RESTful architecture is flexible, widely supported, and lightweight. Since it is easy to learn, integrating it into an environment is simple.
Via the API, you can extend your existing web-based applications to allow users to access Autotask and perform a variety of tasks, such as:
- Creating tickets, companies, and other entities.
- Retrieving and updating selected Autotask data.
- Performing specific operations, such as managing alerts.
The REST API is ideally suited for simple and complex integrations. We recommend building new integrations with REST and, when possible, converting existing integrations from SOAP to REST.
IMPORTANT Support for the API does not cover inquiries related to code development or implementation. For more information, review our REST API supportability and query thresholds article.
For version information, refer to our REST API revision history article.
To get started with the REST API, we recommend that you review the following topics:
- REST API security and authentication: Learn how to configure your environment for API access
- REST API supportability and query thresholds: Limits of API support, query thresholds, and other performance considerations
- Introduction to REST API calls: Examples and use cases for each of the REST API call types
- Autotask REST API resources: Detailed information about the REST API's entities and entity fields
Using Postman to explore the REST API: Configuring and connecting Postman to the REST API for browsing and testing without coding
- Using Swagger UI to explore REST API requests: Exploring API calls and responses with the Swagger application